FAQs

Delivery

How long does the shipping take?

1 to 5 working days

What are the shipping costs?

Switzerland and Liechtenstein:

Free shipping for orders over 100 CHF
Under 100 CHF: 9 CHF

Germany:

Free shipping for orders over 100 EUR
Under 100 EUR: 6 EUR

Europe: 9 EUR flat rate

Where do you deliver? Do you deliver internationally?

Switzerland, Liechtenstein, Europe

Which shipping carrier will my order be shipped with?

Switzerland: Post
Europe: DHL

How can I track my order?

The tracking number will be sent by email.

Is delivery to a parcel station or post office possible?

Yes, at DHL

Order

What payment options do you offer?

Twint, PayPal, Credit Card, Bank Deposit (Prepayment), Apple Pay, Google PayFor institutions (schools, kindergartens, etc.) on invoice

Will I receive an order confirmation and invoice from you?

An order confirmation will be sent by email. If this is not the case, please check the spam folder and the spelling of the email address. It could also be that the inbox is full.

I have not received an order confirmation or shipping notification. What can I do?

Please send an email to:info@intuitibrix.ch

Can I change or cancel my order?

Please send an email to:info@intuitibrix.ch

Do I need to register as a customer with you to place an order?

No

"I made a mistake in my details, how can I correct it?

Please send an email to:info@intuitibrix.ch

I have not received my product, what can I do?

If the package is marked as delivered, it is usually found in the surrounding area or with a neighbor. Unfortunately, sometimes the notification is missing from the mailbox, and the package is at the post station.If it cannot be found, please send an email toinfo@intuitibrix.ch.

Can I purchase a gift voucher?

Not at the moment

Can I have my order packaged as a gift and shipped?

Sorry, no!

I have a general question about my order or an issue with my order, who can I contact?

Please send an email to:info@intuitibrix.ch

Returns & Exchanges

How do I return my order?

Please return to:

For Switzerland and Liechtenstein:
Intuitibrix GmbH
Reckholderfeldstrasse 8
8422 Pfungen
Switzerland

For Europe:
Intuitibrix gmbh
Zwischen den Wegen 40
78239 Rielasingen-Worblingen
Germany

I would greatly appreciate a reason for the return!

Question 2

Write content to help your customers to better understand your products or policies.

Can I exchange my product? What do I need to consider?

This is handled individually. Please send an email toinfo@intuitibrix.ch.

How does the exchange and refund process work?

This is handled individually. Please send an email toinfo@intuitibrix.ch.

I received the wrong product. What can I do?

Please send an email to:info@intuitibrix.ch

Other

Didn't find the answer to your question?

Please send an email to:info@intuitibrix.ch